Cushion Connection FAQ

Visit our How to Measure page for directions on measuring your patio furniture and cushions. If possible, it is better to measure your furniture rather than your cushions, as they tend to flatten out over time.

Unfortunately, we do not make cushions in custom sizes that are not already listed on our website. Having been in business for over 40 years, we have learned which cushions are most likely to fit the widest range of furniture sizes. We believe that within our selection, we have cushions that will fit the majority of furniture types and styles.

All of our cushions are custom made to order, and we do not have any that we stock or warehouse.

We only make new cushions. We do not reupholster cushions. We do sell fabric by the yard if you would like to purchase that from us and use that to have someone else reupholster your cushions.

All of the cushions that we make are water-resistant, but not waterproof. While the fabrics on the cushions do let some water in, they are designed for outdoor use which means that our cushions dry out quickly. If your cushions get wet, turn them on their sides to make the water drain quicker through the seam. Do not put your cushions in the dryer.

Please visit our Care & Cleaning page for instructions on cleaning your cushions.

Some of the cushions have fabric covered buttons, and some do not. For cushions that come standard with plastic buttons, fabric covered buttons may be an additional charge. Make sure to select the type of buttons that you want before adding the cushion to your shopping cart.

Yes. You can go to our Fabric by the Yard page to view our entire listing of fabrics. Because the differences in computer monitors can change the appearance of fabric colors, we suggest ordering fabric swatches/samples before purchasing your fabric.

Our fabric is 54″ wide.

You can go to our Fabric by the Yard page to see the entire listing of our fabrics. Simply click “Order Swatch” to add it to your Shopping Cart. When you are finished looking through all of our fabrics and are happy with your selection of swatches, simply go to your shopping cart and checkout to order your swatches.

If a fabric is no longer listed on our website, it is because that fabric is currently out of stock and is no longer available for orders.

Because every computer monitor may present the fabric in a different way, we highly suggest that you order fabric samples so that you may see exactly what it looks like prior to ordering.

We have several fabrics that coordinate with one another. You can click on the tab labeled “Coordinating Fabrics” once you are in the product page for a fabric, but this may not completely list all of the fabrics that coordinate, as there are so many different variations that it would be very difficult to list them all. We suggest that you look through the entire list of fabrics, and order swatches to compare the coordinating colors yourself.

All of the fabric on CushionConnection.Com is designed for outdoor use. It is mold and mildew resistant, as well as UV resistant. However, there are differences in the quality of each fabric, and not all fabrics are suitable for every geographic region. The material types are further explained below:

Umbrella poles are 1.5 inches in thickness and fit in most tables.

Umbrella “skins,” or covers, cannot be sold separately.

Yes you can. All of the fabrics that we offer for cushions are also available for curtains and most umbrellas. The only umbrellas that are not available in all fabrics are our Contract Grade Umbrellas. These umbrellas are only available in Sunbrella and Outdura fabrics.

Auto Tilt umbrellas open by turning a crank, found at an optimum placement just above most table levels. Once the umbrella is completely open, just keep turning the crank and the umbrella will tilt.

Collar Tilt umbrellas work similarly to other aluminum market umbrellas. You turn the crank at the housing to open the umbrella. What makes this umbrella different is that at the top of the housing, there is a ring or a “collar” that tilts the umbrella when you turn it.

Manual or “Push Button” Tilt umbrellas are the most basic tilting umbrellas. At the top of the umbrella pole, just below the umbrella ribs, you’ll find a small button made of metal. Push the button inward to release a lock on the lever that allows the umbrella to tilt.

Because we are a seasonal business and make every cushion custom to order, we are currently on a 4- 6 week lead time for  orders (except for clearance items). Some style cushions could be delayed due to the nationwide foam shortage.  Orders can ship out sooner, if possible. Once your order has been shipped, you will receive a FedEx tracking number. We are on the east coast, so orders to the west coast can take 5 to 7 days in transit. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to six weeks to ship out. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.

Because we are a seasonal business and make every cushion custom to order, we are currently on a 5 week lead time for all orders (except for clearance items). Orders can ship out sooner, if possible. Once your order has been shipped, you will receive a FedEx tracking number. We are on the east coast, so orders to the west coast can take 5 to 7 days in transit. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to six weeks to ship out. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.

Up to $100.00= $10.00

$100.00-$500.00= 10% of total purchase

$500 and over= 7% of total purchase

We only ship to street addresses, no P.O. boxes. We ship the majority of orders via FedEx Ground. Larger FedEx orders will ship via LTL carrier due to the size of the order/cushions. Once shipped, the carrier will contact you to schedule a time to deliver as a signature will be required for truck shipments.

You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.com or call us at 1-844-504-2874 before placing another order.

Our customer service is open Monday-Friday from 9 a.m. – 4:30 p.m. EST.

Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.

Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at info@cushionconnection.com. Emails are likely to receive a quicker response than phone messages.

Yes, all of the fabric we list as Sunbrella is actually Sunbrella. We don’t sew in the Sunbrella tag for two reasons.

1. Some people prefer without the tags, and they can be hard to cut off.

2. Because we offer so many fabric options from various manufactures, it eliminates confusion for our sewers putting a Sunbrella tag on a cushion on a different fabric.

Each cushion is made to order based on the size and fabric that the customer chooses. If we did not make a mistake on the dimension listed or the fabric that you chose, we cannot take a return. We recommend ordering swatches to make sure you are happy with the color as occasionally monitors can affect how a fabric looks online. In addition, as cushions are all hand made, there is a 1/2 tolerance in any direction of the cushion to the size listed online. If we made the wrong cushion, used the wrong fabric or if you received a damaged cushion, we will correct the issue.

We do make custom sizes for larger contract opportunities and have done hundreds of commercial projects. Please email us about the details of your project and best time to discuss, and we will be happy to come up with the best solution for your needs.

We do work with designers; however, any designer discount is based on order total and ship to location. We will need to know what your are ordering prior to advising a discount if any. We will also need a designer license, resale certificate and a url to your website.

As all of our products are made to order and not in inventory we cannot expedite orders.

We are located in Rock Hill, SC and we don’t have a showroom, however if you are local and would like to visit let us know and we can possibly arrange that.

We charge your order before it ships to ensure faster processing. With the volume of orders we receive and the time it takes to produce, cards can get lost and cancelled or have expiration dates that expire during the order process. By charging ahead of time it ensures, you get your cushions more quickly, allows our customer service team to handle questions as opposed to getting new card numbers or processing cards the day of shipment, and allows for the smoothest process to allow us to get your new cushions as quickly as we can.