Cushion Connection FAQ
Cushions
How do I measure my cushions or furniture?
How do I measure my cushions or furniture?
Visit our How to Measure page for directions on measuring your patio furniture and cushions. If possible, it is better to measure your furniture rather than your cushions, as they tend to flatten out over time.
Do you make custom cushion sizes?
Do you make custom cushion sizes?
Unfortunately, we do not make cushions in custom sizes that are not already listed on our website. Having been in business for over 40 years, we have learned which cushions are most likely to fit the widest range of furniture sizes. We believe that within our selection, we have cushions that will fit the majority of furniture types and styles.
Do you have any cushions already made or in stock?
Do you have any cushions already made or in stock?
The majority of our cushions are custom made to order, meaning we do not stock or warehouse them. Select products marked "Quick Ship" are stocked and ready to ship within 2-3 days.
Can I send old cushions in to be reupholstered?
Can I send old cushions in to be reupholstered?
We only make new cushions. We do not reupholster cushions.
Are my cushions waterproof?
Are my cushions waterproof?
All of the cushions that we make are water-resistant, but not waterproof. While the fabrics on the cushions do let some water in, they are designed for outdoor use which means that our cushions dry out quickly. If your cushions get wet, turn them on their sides to make the water drain quicker through the seam. Do not put your cushions in the dryer.
What should I do to clean my cushions?
What should I do to clean my cushions?
Please visit our Sunbrella Fabrics Care & Cleaning page for instructions on cleaning your cushions.
Are the buttons on your cushions covered in fabric?
Are the buttons on your cushions covered in fabric?
Some of the cushions have fabric covered buttons, and some do not. For cushions that come standard with plastic buttons, fabric covered buttons may be an additional charge. Make sure to select the type of buttons that you want before adding the cushion to your shopping cart.
Fabrics
What fabrics do you use?
What fabrics do you use?
Right now, all Cushion Connection cushions are made using Sunbrella® fabrics. Sunbrella is known for its durability, fade resistance, and easy care, which makes it a reliable choice for both indoor and outdoor spaces.
Do you sell fabric by the yard?
Do you sell fabric by the yard?
No. We no longer sell fabric by the yard. Our fabrics are available only as part of finished cushion products. The majority of the Sunbrella fabrics that we use can be purchased by the yard directly on their website.
Do you offer fabric swatches?
Do you offer fabric swatches?
We are not offering fabric swatches at this time. All available Sunbrella fabric options can be viewed online. Swatches can be ordered for most fabrics by visiting Sunbrella's website.
Can Sunbrella fabric be used outdoors?
Can Sunbrella fabric be used outdoors?
Yes. Sunbrella fabrics are designed for outdoor use and hold up well to sun, moisture, and everyday use when properly cared for.
Can Sunbrella fabric be used indoors?
Can Sunbrella fabric be used indoors?
Yes. Many customers choose Sunbrella for indoor spaces because it is comfortable, durable, and easy to clean.
Will Sunbrella fabric fade?
Will Sunbrella fabric fade?
Sunbrella fabrics are made with solution-dyed fibers and come with a 5-year fade warranty. With normal use and care, colors are designed to last.
Order Information
How long will it take to receive my cushions once my order is placed?
How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make the majority of our cushions custom to order, we are currently at a 3 WEEK LEAD TIME (except for quick ship items). Orders can ship out sooner, if possible. Once your order has been shipped, you will receive a tracking number. Shipping times are typically 2-5 days. During the fall and winter months, cushions are usually shipped within 2 weeks. In the spring and summer months, cushions can take up to 3 weeks to ship out. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.
How do I track my order?
How do I track my order?
Once your order ships, a tracking number will automatically be sent to your email. It can also be found by logging into your customer portal and viewing your order details.
I tried to place and order but I don't think it went through. What should I do?
I tried to place and order but I don't think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). Your order should also appear on your customer dashboard. If you did not receive a confirmation email and do not see an order in your dashboard, your order may not have gone through. Please contact us via email at info@cushionconnection.com before placing another order.
What if I do not receive an email confirmation of my order?
What if I do not receive an email confirmation of my order?
Please check your spam folder and online dashboard. If you still do not find an email confirmation and do not see an order in your dashboard, please contact us immediately.
What hours is a live person available to respond to emails?
What hours is a live person available to respond to emails?
Our customer service is open Monday-Friday from 9 a.m. - 4:30 p.m. EST. For questions that cannot be answered using our FAQs, please allow up to 48 hours for our customer service team to respond to your message.
I ordered Sunbrella cushions, why is there no Sunbrella tag sewn in?
I ordered Sunbrella cushions, why is there no Sunbrella tag sewn in?
Yes, all of the fabric we list as Sunbrella is actually Sunbrella. We don't sew in the Sunbrella tag for two reasons.
1. Some people prefer without the tags, and they can be hard to cut off.
2. Because we offer so many fabric options from various manufactures, it eliminates confusion for our sewers putting a Sunbrella tag on a cushion on a different fabric.
1. Some people prefer without the tags, and they can be hard to cut off.
2. Because we offer so many fabric options from various manufactures, it eliminates confusion for our sewers putting a Sunbrella tag on a cushion on a different fabric.
Do you offer returns if I am not satisfied with my order?
Do you offer returns if I am not satisfied with my order?
Each cushion is made to order based on the size and fabric that the customer chooses. If we did not make a mistake on the dimension listed or the fabric that you chose, we cannot take a return. In addition, as cushions are all hand made, there is a 1/2 tolerance in any direction of the cushion to the size listed online. If we made the wrong cushion, used the wrong fabric or if you received a damaged cushion, we will correct the issue.
Do you work with hotels, country clubs and restaurants?
Do you work with hotels, country clubs and restaurants?
We do make custom sizes for larger contract opportunities and have done hundreds of commercial projects. Please email us about the details of your project and best time to discuss, and we will be happy to come up with the best solution for your needs.
Do you work with designers?
Do you work with designers?
We do work with designers; however, any designer discount is based on order total and ship to location. We will need to know what your are ordering prior to advising a discount if any. We will also need a designer license, resale certificate and a url to your website.
Do you offer Rush Delivery?
Do you offer Rush Delivery?
As the majority of our products are made to order and not in inventory we cannot expedite orders.
Where are you located, and do you have a showroom?
Where are you located, and do you have a showroom?
Our cushions are manufactured in Matamoros & Torreon, Mexico and distributed out of Brownsville, TX. Our corporate office is located in Cincinnati, OH. We do not have a public showroom. For those with access to Andmore's Atlanta Market, we have a private showroom located in
B1 5-D23 that can be visited during open markets.
Why do you charge my card before an order ships?
Why do you charge my card before an order ships?
We charge your order before it ships to ensure faster processing. With the volume of orders we receive and the time it takes to produce, cards can get lost and cancelled or have expiration dates that expire during the order process. By charging ahead of time it ensures, you get your cushions more quickly, allows our customer service team to handle questions as opposed to getting new card numbers or processing cards the day of shipment, and allows for the smoothest process to allow us to get your new cushions as quickly as we can.
Umbrellas
Do you sell umbrellas?
Do you sell umbrellas?
At the moment, we have paused the sale of umbrellas on our site. But we plan to bring them back soon!
How thick are your umbrella poles?
How thick are your umbrella poles?
Umbrella poles are 1.5 inches in thickness and fit in most tables.
Can I buy just the umbrella cover?
Can I buy just the umbrella cover?
Umbrella "skins," or covers, cannot be sold separately.
Do you sell umbrella bases?
Do you sell umbrella bases?
No. We do not sell umbrella bases.
Can I get an umbrella to match my cushions?
Can I get an umbrella to match my cushions?
Yes you can. All of the fabrics that we offer for cushions are also available for curtains and most umbrellas.
What is an "Auto Tilt" umbrella?
What is an "Auto Tilt" umbrella?
Auto Tilt umbrellas open by turning a crank, found at an optimum placement just above most table levels. Once the umbrella is completely open, just keep turning the crank and the umbrella will tilt.
What is a "Collar Tilt" umbrella?
What is a "Collar Tilt" umbrella?
Collar Tilt umbrellas work similarly to other aluminum market umbrellas. You turn the crank at the housing to open the umbrella. What makes this umbrella different is that at the top of the housing, there is a ring or a "collar" that tilts the umbrella when you turn it.
What is a "Manual Tilt" umbrella?
What is a "Manual Tilt" umbrella?
Manual or "Push Button" Tilt umbrellas are the most basic tilting umbrellas. At the top of the umbrella pole, just below the umbrella ribs, you'll find a small button made of metal. Push the button inward to release a lock on the lever that allows the umbrella to tilt.