Cushion Connection Privacy Policy

Updated: January 15, 2026

Cushion Connection recognizes that privacy is important. This Privacy Policy applies to all of the products, services, and websites owned and offered by Cushion Connection. Cushion Connection adheres to recognized privacy principles including notice, choice, data security, data integrity, access, and enforcement.

If you have any questions about this Privacy Policy, please feel free to write to us at:

Cushion Connection
8950 Rossash Rd
Cincinnati, OH 45236
info@cushionconnection.com

INFORMATION WE COLLECT AND HOW WE USE IT

We offer a number of services that do not require you to register for an account or provide any personal information to us, such as Cushion Connection articles and information on the products and services we sell. In order to provide our full range of services, we may collect the following types of information:

INFORMATION YOU PROVIDE

When you sign up for a Cushion Connection account or other Cushion Connection services or promotions that requires registration, we ask you for personal information (such as your name, email address and an account password). For certain services, we also may request credit card or other payment account information which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other Cushion Connection services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.

COOKIES

Cushion Connection may use cookies, data-collection pixels, or other similar technologies to gather anonymous information about users and their interactions with our website. This information is used on an aggregate level to support website functionality, analyze site performance, and improve the products and services we offer to our customers. These technologies may be used to support site functionality, analytics, and marketing efforts.

LOG FILES

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not use IP addresses to directly identify individual users, and we do not sell or distribute IP information to third parties.

SHARING

Cushion Connection will not sell, share, or rent any information collected on our website to others in any way that varies from what is disclosed in this policy. We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing.

THIRD PARTY SERVICE PROVIDERS DISCLOSURE

If a customer so chooses, Cushion Connection may use third-party payment processors, including PayPal, to facilitate order and payment processing. When you place an order, you may be transferred to a third-party payment provider’s website. The privacy policy of that provider governs the use and collection of your personally identifiable information and may be shared with Cushion Connection solely for the purpose of fulfilling your order.

LINKS

The Cushion Connection website may contain links to other sites. Please be aware that Cushion Connection is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy policies of each website that collects personally identifiable information. This Privacy Policy applies only to information collected by this website.

CONSENT TO OUR COMMUNICATION WITH YOU BY EMAIL

By establishing a registered account with us and/or making a purchase through our site, you consent to Cushion Connection contacting you at your email address regarding your account, orders, and related communications. To stop receiving our monthly newsletters, promotional/marketing, or special announcement e-mails follow the opt-out procedures set forth at the bottom of each email sent to you by our company.

CHOICES FOR PERSONAL INFORMATION

When you sign up as a registered user on Cushion Connection that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Privacy Policy and/or in the specific service privacy notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Privacy Policy and/or in the supplementary service privacy notices, unless we have obtained your prior consent.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Cushion Connection features, products, and services may not function properly if your cookies are disabled. You may decline to submit personal information to certain services, in which case Cushion Connection may not be able to provide those services.

INFORMATION SHARING

Cushion Connection only shares personal information with other companies or individuals outside of Cushion Connection in the following limited circumstances:

We have your prior consent, including consent provided electronically via email or registration. We require opt-in consent for the sharing of any sensitive personal information.
We provide such information to our subsidiaries, affiliated companies, or other trusted businesses or service providers for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Cushion Connection, its users or the public as required or permitted by law.

If Cushion Connection becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Please contact us at the address below for any additional questions about the management or use of personal data.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Cushion Connection employees, suppliers, manufacturers, and agents who need to know that information in order to fulfill your order or to develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

DATA INTEGRITY

Cushion Connection processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information when you use Cushion Connection’s website, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes, subject to applicable legal requirements. We ask our online customers to identify themselves and the information requested to be accessed, corrected or removed before processing orders.

DATA RETENTION

Cushion Connection retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

CHILDREN’S PRIVACY

Cushion Connection does not knowingly collect personal information from children under the age of 13.

ENFORCEMENT

Cushion Connection regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Cushion Connection’s treatment of personal information by writing to us at:

Cushion Connection
8950 Rossash Rd
Cincinnati, OH 45236

When we receive formal written complaints at this address, it is Cushion Connection’s policy to contact the complaining user regarding their concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Cushion Connection and an individual.

CHANGES TO OUR PRIVACY POLICY

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this website or at: